(DE)POLARISING DIALOGUE: Developing practical strategies to defuse polarization and increase impact

In the workplace, classroom and on our streets, everyday interactions increasingly provoke angry divisiveness. Red lines are drawn and redrawn between “Them” and “Us”, making civil discussion and respectful disagreements seemingly a thing of the past. This course addresses the real-life issue of divisive rhetoric and polarized encounters in Europe—whether about the pandemic and self-expression, freedom of expression versus hurtful rhetoric, or otherwise. 

Guest faculty 

Dr. Maja Nenadović


Why participate

This course will provide you with specific tools and activities that you—and your clients, colleagues, students and trainees—can apply in different polarized situations when non-constructive and, at times, destructive debate hijacks space for dialogue. 

If you work with those who find themselves having difficulty explaining and advocating for their position and views, or are regularly met with opposition and resistance even in the face of science/facts, this course will show how to better adapt communication approaches to defuse tensions, maximize the chances of being heard, and achieve desired outcomes.


Participant profile/requirements

This course is for you if are a consultant/trainer/multiplier/educator who helps those who:

  • Have meetings/lessons/agendas that are ‘hijacked’ by stakeholders with extreme views; 
  • Experience increasingly heated and uncivil disagreements among colleagues, whether around Covid-19 health measures, current events, or otherwise; 
  • Are holding back from authentic engagement due to anticipated/actual discriminatory and hate speech remarks…or the fear of inadvertently giving offense.

We will explore some difficult and, at times, uncomfortable conversations during this course. When analyzing the causes behind polarization, conflict, and the heightened emotions that occur during disagreements, we will necessarily shy away from “political correctness” that may hamper our ability to authentically and clearly address the issues. This said, complex topics will be approached sensitively and with warnings provided.

Learning outcomes

In this course, you will learn how to help yourself and those you work with so that you/they can better: 

  • Immediately “dial down” the temperature in tense and intense verbal encounters 
  • Diagnose communication problems in real-time 
  • Engage in ‘on the spot’ strategic planning to transform communication and improve engagement
  • Implement appropriate strategies for engaging in dialogue with those with (extremely) differing views and making oneself heard 
  • Respond to discriminatory remarks and/or hate speech with integrity and civility

Upon successful completion of the program, you will receive a Certificate of Participation listing 12 contact learning hours. 

For course additional details see the Institute for Developing Across Differences website

(DE)POLARISING DIALOGUE: Developing practical strategies to defuse polarization and increase impact

EUR 990.00

Sign In How do I sign in?

In order to enroll for a course, you first have to sign in.

Coursecode Free spots Starts/Ends Days Place Enrollment start/end
IC-DAD3-2022-1464 Available
  • Starts on:
    10 Jul 2023
  • Ends on:
    11 Jul 2023
  • Monday 09:00 - 17:30
  • Tuesday 09:00 - 17:30
  • City Centre
  • Start:
    10 November 2022 12:00
  • End:
    10 April 2023 12:00
Day 1: July 10, 2023, 9 a.m. -July 10, 2023, 5:30 p.m. City Centre
Day 2: July 11, 2023, 9 a.m. -July 11, 2023, 5:30 p.m. City Centre

More courses: Intercultural Communication